Terms and Conditions

1. Payment

The following terms apply to all our courses and training except the Train the Trainer program (see below).

• For all bookings, except Train the Trainer or Elocution/Speech services, full payment is required to confirm the booking. If the course is booked more than 8 weeks in advance, a 50% deposit is required, with the balance payable 7 calendar days before the course start date.
• No booking or date is secured or confirmed until payment has been received.
• For Elocution/Speech services, payment is due by the invoice’s stated due date.
• For group bookings, unless booked more than 18 weeks in advance, full payment is required within 14 days upon issue of the invoice, unless otherwise stated or agreed.
• Deposits are non-refundable unless the booking is canceled by Modern Etiquette with Olga, but may be transferred to a future booking if agreed in writing.
• Payment can be made by bank transfer or secure online debit/credit card payment (Visa, Mastercard, American Express accepted). We do not accept cash payments under any circumstances. We use Stripe to handle online payments, and users are bound by Stripe’s terms of use.
• All payments received must be in British pounds unless otherwise stated or agreed.
• Payment by direct bank transfer may incur additional administration fees, with all bank transfer fees to be settled by the client. To comply with UK anti-money laundering legislation, further information may be requested before bank transfers can be completed, including full details of the payee account and, for larger payments (above £1,000), proof of ID may be required.
• No tutor travel will be booked until full payment, or a suitable deposit, has been made. In the event of a cancellation/postponement (see appropriate fees above), non-refundable/non-transferable travel costs may be passed on to the client.
• Modern Etiquette with Olga reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 on invoiced amounts unpaid by the due date at the rate of 8% per annum above the base rate of the Bank of England from the due date until payment is made.

2. Cancellation

Cancellation: In-person training

The following terms apply to all our courses except the Train the Trainer program (see below).

• Cancellation fees*: within two calendar months in advance: 55%, up to 3 weeks in advance: 75%, within 13 calendar days prior: 100%.
• Postponement to a later date is considered on a case-by-case basis and is at the discretion of Modern Etiquette with Olga. An amendment charge may be applied, especially if the tutor has turned down other work for the original date(s) booked.
• The course will be postponed by Modern Etiquette with Olga if the client fails to complete and successfully submit the required registration form. No money will be returned but the course will be moved to a new date of mutual convenience; any additional venue or travel costs will be passed on to the client.
• In the unlikely event that a course with a stated or unstated minimum number of attendees does not meet the minimum number, Modern Etiquette with Olga reserves the right to cancel the course. A full refund will be offered to fully-enrolled students within seven working days. Modern Etiquette with Olga cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.
• For private bookings, any deposit or pre-payment made by Modern Etiquette with Olga on behalf of a client to a chosen venue/supplier is subject to the venue/supplier’s terms and conditions and may not be refundable. If the terms and conditions of the venue/supplier necessitate a non-refundable deposit, the client will accept that their own deposit made to Modern Etiquette with Olga may not be refundable.

*For all non-COVID-19 related cancellations for in-person training. If you are scheduled to join us for in-person training and are unable to travel due to government restrictions or symptoms of COVID-19, a full refund will be offered, or the chance to transfer your attendance to a future date.

Cancellation: Online training

All online training is non-refundable except in extreme, exceptional circumstances.

• Postponement to a later date is considered on a case-by-case basis and is at the discretion of Modern Etiquette with Olga. An amendment charge may be applied.

Any costs incurred through damage or breakage to any venues, properties, belongings, or equipment owned or sourced by Modern Etiquette with Olga or affiliated companies will be covered by the responsible party.

4. A/V Recording

Video or audio recording of any class, seminar, webinar, or workshop is prohibited. Online courses are not recorded for the privacy of our clients.

• If permission has been granted to a specific client, it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media unless otherwise agreed.
• From time to time, we may take photographs or videos to promote our courses and services. We operate an opt-out policy and ask clients who do not wish to appear to inform us in writing before course commencement.
• We never, however, capture children’s courses or private 1:1 training unless otherwise agreed in writing.

5. Timekeeping, Scheduling, Tutors

• For in-person training, we ask all students to arrive at the time stipulated on the course welcome information unless agreed otherwise. The tutor will leave, and no refund will be offered for students who fail to show up after 40 minutes without telephoning, texting, or emailing to highlight their lateness.
• For online training, we ask all students to connect 5 minutes before the stipulated start time. For private online training, if a student fails to show after 10 minutes without telephoning, texting, or emailing to highlight their lateness, the tutor will disconnect. No refund will be given unless in exceptional circumstances.
• Webinars and online group course scheduling are subject to change at the discretion of Modern Etiquette with Olga. Every effort will be made to give participants sufficient notice.
• Modern Etiquette with Olga also reserves the right to reschedule tuition, change/replace any modules on any of the listed courses, or reallocate tutors; where possible, students will be notified of these changes.
• While we will do our best to allocate named tutors for private tuition if specifically requested, this cannot be guaranteed due to the international nature of our work and retained clients. All our tutors are experts, and their range of skills meet all courses offered by Modern Etiquette with Olga.
• Should a named tutor be unable to attend a booking due to sickness or a personal emergency, subject to availability, we provide a substitute tutor. Only if we are unable to provide a tutor will a refund be offered.

6. Privacy and Data

Modern Etiquette with Olga takes your privacy very seriously. Please refer to our Privacy Policy, which states clearly our obligations under the GDPR regarding:

• The personal information we collect about you, our users;
• What we do with your information, and;
• Who your information may be shared with.
• By using this website, you agree to our use of cookies. We use cookies to provide you with a better experience and to help our website run effectively.